Last updated: May 2025
NashmiRide ("we", "the platform") is committed to protecting your privacy. This Privacy Policy explains how your personal data is collected, used, and protected when you use the NashmiRide mobile application or our website at nashmiride.com. We operate from Amman, the Hashemite Kingdom of Jordan, and comply with applicable data protection laws in Jordan.
We collect the following data to provide and improve our service:
• Account Data: Full name, mobile phone number, email address, profile photo.
• Location Data: Your real-time geographic location when using the app to request or track a ride.
• Ride Data: Pickup and drop-off points, distance, duration, fare in Jordanian Dinars (JOD).
• Payment Data: Transaction history via N-Genius, eFAWATEERcom, or CliQ (we do not store card details).
• Device Data: Device type, operating system, device identifier, device fingerprint for security purposes.
• Usage Data: How you interact with the app, pages visited, crash reports.
We use your data for the following purposes:
• Providing the ride-hailing service and matching you with a suitable captain.
• Calculating and displaying fares in Jordanian Dinars (JOD) with a transparent price range.
• Processing payments through our partners (N-Genius, eFAWATEERcom, CliQ).
• Improving user experience and developing new features.
• Ensuring the safety of passengers and captains through real-time tracking and trip sharing.
• Communicating with you about rides, account updates, and notifications.
• Detecting fraud and preventing unauthorized access through device fingerprinting.
• Complying with legal requirements in the Hashemite Kingdom of Jordan.
We do not sell your personal data. We may share your data with:
• Captains: Basic ride information (pickup, destination, passenger name) to provide the service.
• Payment Providers: N-Genius, eFAWATEERcom, CliQ for processing financial transactions.
• Maps Provider: Google Maps Platform for routing and navigation services.
• Notification Provider: Firebase Cloud Messaging for sending push notifications.
• Authorities: When legally required or to protect public safety.
• SMS Provider: Javna CPaaS for sending OTP verification codes.
Your data is stored on secured servers within a protected infrastructure. Security measures include:
• Encryption of data in transit and at rest.
• Restricted access to personal data for authorized personnel only.
• Continuous system monitoring to detect unauthorized access.
• Financial ride records are retained for 5 years per Jordanian tax requirements.
You may request deletion of your account and personal data at any time by contacting us.
You have the right to:
• Access your personal data stored with us.
• Correct any inaccurate data.
• Request deletion of your account and personal data.
• Object to the processing of your data for marketing purposes.
• Withdraw your consent to data collection at any time.
To exercise any of these rights, contact us at privacy@nashmiride.com.
Our website uses cookies to enhance your browsing experience. Types of cookies include:
• Essential cookies: Required for the website to function.
• Analytics cookies: Help us understand how the website is used.
• Functional cookies: Remember your preferences such as language (Arabic/English).
You can manage cookie preferences through your browser settings.
Our platform integrates with the following services, each with their own privacy policies:
• Google Maps Platform: For location, navigation, and map services.
• Firebase (Google): For push notifications and analytics.
• N-Genius: For credit and debit card payment processing.
• eFAWATEERcom: For electronic payment services.
• CliQ: For instant transfers.
• Javna CPaaS: For SMS OTP verification messages.
We recommend reviewing the privacy policies of these services.
For any questions regarding this Privacy Policy or your personal data:
Email: privacy@nashmiride.com
Phone: +962 50 000 0000
Address: Amman, Hashemite Kingdom of Jordan